AI voice agents that answer, qualify and book, then hand off
Missed calls are missed customers. An AI voice agent answers your phone line, handles the conversations it's designed for, and passes everything else to your team with the context already captured.
What is an AI voice agent?
An AI voice agent is software that holds spoken phone conversations using speech recognition, a language model and synthesized speech. It can answer calls, respond to questions, collect information and take actions such as booking appointments or updating a CRM. It is also called an AI phone agent or AI receptionist.
A voice agent is only as useful as what it's connected to. On its own it can talk. Connected to your calendar, CRM and approved information, it can book a real appointment, log a qualified lead and route an urgent call to the right person. VERTARC builds both the conversation and the connections.
Who AI voice agents are for
- Businesses that miss calls after hours or during busy periods
- Teams answering the same questions on the phone all day
- Sales teams that need inbound leads qualified before they call back
- Service businesses that book appointments by phone
What an AI voice agent can handle
Inbound call answering
Every call answered, including evenings, weekends and busy periods.
Common questions
Answers drawn only from information you approve, such as services, hours and process.
Lead qualification
The questions your sales team would ask, with answers recorded in a consistent format.
Appointment booking
Real slots booked into your calendar or booking system when it can be integrated.
Routing and escalation
Urgent, complex or sensitive calls transferred to the right person, or flagged for a call back.
CRM logging and follow-up
Caller details, a call summary and the outcome written to your CRM; outbound follow-up calls where permitted and appropriate.
How we build a voice agent
- 01
Design the conversations
Which calls the agent handles, what it needs to find out, and exactly when it hands over.
- 02
Connect the systems
Phone line, calendar, CRM and the information the agent may use.
- 03
Test with real scenarios
Typical, awkward and edge-case calls tested before any customer hears the agent.
- 04
Launch and review
Transcripts reviewed after launch to refine answers, questions and handoff rules.
Common voice agent use cases
After-hours line
Evening and weekend callers get answers and can book a consultation directly into the calendar.
Front-line answering
Every inbound call answered, qualified and routed to sales or support.
Appointment confirmations
Calls that confirm, reschedule or remind customers about upcoming appointments.
Instant call-back
New web form leads called back promptly and qualified while their interest is high.
What to expect
Not a full replacement for your team
Voice agents handle defined, repeatable conversations. Complex, sensitive or unusual calls go to a person.
Callers should know
We recommend agents identify themselves as AI. Disclosure, recording and outbound calling rules vary by jurisdiction and must be followed.
Accuracy depends on information
The agent can only answer reliably from information you approve and keep up to date.
Ongoing tuning
Real calls reveal questions nobody predicted. Expect refinement in the first weeks.
Related services
CRM development
Give every call a record, a summary and a next step in your CRM.
AI automation
Automate what happens after the call, such as follow-ups and data entry.
Lead generation
Make fast phone follow-up part of the whole lead path.
Integrations
Connect the agent to your calendar, CRM and phone system.
AI voice agents FAQ
Will callers know they're talking to AI?
We recommend that they do. The agent can introduce itself as an AI assistant, and disclosure requirements vary by jurisdiction.
What happens when the agent can't help?
It hands over: transferring the call to a person, or taking details and flagging an urgent call back, depending on the rules you set.
Can it book appointments into our calendar?
Yes, if your calendar or booking system can be integrated. The agent checks availability and books real slots.
Can it work with our existing phone number?
Usually, through call forwarding or your phone provider's routing options. We confirm the setup during scoping.
Is an AI voice agent the same as an IVR?
No. An IVR follows a fixed menu (press 1 for sales). A voice agent understands natural speech, asks follow-up questions and can take actions in your systems.
Stop missing calls
Book a free strategy call. We'll talk through which calls an agent should handle and where your team should stay on the line.